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Frequently Asked Questions
Why is my SOAP Note not Syncing to the Portal?
Why can't I see my Students in the App?
Why can't I see my Students' Programs in the App?
How do I Check Catalyst Status?
How can I change the name on my student's record within Catalyst?
How do I give restricted Catalyst access to parents or other groups?
How do I grant users access to only particular students?
What does it mean to archive an item?
How do I delete, rename or move Targets once created?
What is the difference between Minimum Trial Counts for Mastery and Daily Desired Trials?
How do I add old data for a current Student?
Most Common Reports & What They Pull
Where are my ABC data graphs?
How do I set Behavior Graphs to plot a zero when there was no instance of a behavior for a session?
Why isn't my device syncing data to the Portal?
How to force Sync if I have unsynced items stuck on the app?
Why aren't my Program and Targets appearing in my Student's Notebook in the Catalyst app?
Can I switch Target Types once a Target is created?
How do I set a Target to Auto-Open?
How Do I Open a Target for Baseline or Treatment?
How do I manually master out a Target?
I have set Automatic Mastery for Targets, but they aren’t Mastering out by themselves.
My video is only playing the audio when I attempt to view it from the Portal.
I recorded a video in the Catalyst app but receive an error when I attempt to watch the video in the Portal.
How do I get back to the Manage Users screen?
What do I do if I don't have Login Credentials?
Can I see previous Student data from other users on my device?
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