If your SOAP Note (or Note) is not showing as available for Download in the Portal, try the 'Empty Edit' steps below.
NOTE: Confirm that the SOAP Note is Published in the App (and not just saved as a Draft). Draft SOAP Notes and Draft Notes will not sync to the Portal. Only after it is published will it sync to the Portal.
Perform an Empty Edit
- Go to the SOAP Notes (or Notes) tab in the App.
- Select the SOAP Note (or Note) and click Edit in the upper-right corner.
NOTE: You can only edit your SOAP Notes & Notes, not SOAP Notes & Notes created by other users.
- Click into any text field.
- Click Save at the bottom of the screen.