Catalyst uses Zendesk as its support system. This is GOOD news for you! It means a streamlined communication and more Catalyst resources at your finger tips. Plus a user community to collaborate with your peers in the industry!
Things to Know
- You will be able to submit Support Requests from all the same places you are used to.
- Once you've submitted a Support Request, you will receive a confirmation email that the Request has been received. You will receive emails with updates and can easily reply to the email
- You can submit user community posts and comments to collaborate on questions, solutions, and tips regarding the industry and products you love.
Before you Begin: Ensure that you have setup your Support Portal Account.
Check Existing Support Requests
Once you have created an account you can easily access your Support Requests.
- Navigate to https://datafinch-catalyst.zendesk.com/hc/en-us
- Click Sign In link in upper right corner.
- Enter Email Address and Password created above.
- Now that you are logged in, click you Name at top right of screen.
- Select My Activities.
- Support Requests will display.
Review User Community Contributions (Posts, Comments & Follows)
Once you have created an account you can easily access your contributions (posts and comments) and follows (aka subscriptions).
- Once you are logged in, click you Name at top right of screen.
- Select My Activities.
- Click on Contributions or Following.
