Set Up Support Portal Account

Catalyst uses ZenDesk as its support system. This is GOOD news for you. It means a streamlined communication and more Catalyst resources at your finger tips. 

Things to Know

• You will be able to submit Support Requests from all same places you're used to.
• Once you've submitted a Support Request, you will receive a confirmation email that the Request has been received. You will receive emails with updates and can easily reply to the email 

You will first need to create your Password (to fully setup your account) and then you can login to check the Status of existing Support Requests and set up your profile.

First Time - Setup Account

If you have emailed Catalyst Support, you already have an account setup with our ZenDesk Support Portal! You will just need a password to login and check the status of existing Support Requests.

1. Navigate to https://datafinch-catalyst.zendesk.com/hc/en-us
2. Click Sign In link in upper right corner and Sign In window displays.
   
   
   
3. Click Get a Password link at the bottom of window.
   
   
   
   
4. Enter the email address you have been using to communicate with Catalyst Support.
5. Click Submit.
6. Check your email and follow instructions given to set your Password. 

Set Up Your Profile

Click the Drop-down next to your name in the upper right hand corner.
Select My profile from the drop-down.
Click Edit profile.
You have the option to: Change (upload) a photo Create an alias Introduce yourself - some ideas for what to share can be why you joined, what areas you are interested in, the number of years you've worked with the product  Manage contact details - add, remove or update your email addresses and phone numbers.
Click Save.

Related Articles:

• Submit a Support Request
• Check Existing Support Requests
• Contact Us