Account Information & Cancellation (Catalyst)

This article will walk you through how to review your account information, subscriptions, and self-service cancellation steps. 

Jump to Section: [Account Information] [Subscription] [Self-Service Cancellation]

NOTE: To cancel your whole Catalyst account, please reach out to [e-mail] and they can assist you. 

Go to the Administration tab and select Subscription & Licensing. 

Account Information

This will display the Account Information as listed below. 

1. Account Status:
   
   • In Trial - The trial has not expired yet; the expiration date is listed as Next Billing Date.
   • Expired - The trial has expired; the user will be prompted to upgrade the account.
   • Active - The account is paid and activated.
   • Suspended - The account has been suspended and the organization has no access.
   • Canceled - The account has been canceled and the organization has no access.
2. Next Billing Date
3. Default Payment Method
4. Payment Type

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Subscription

Selecting Manage Subscription will take you to the Subscriptions page. 

1. Pricing Tiers information displays.
   Click the Catalyst website for more information about plan-level pricing descriptions.
2. Licenses display.
   For more information about managing Licenses, please see Student Licenses: Add (Activate) or Remove (Deactivate).
3. Billing Contact Information displays. 

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Self-Service Cancellation

1. Log in to your Catalyst Portal and navigate to the Administration tab.
2. Select Subscription & Licensing on the left-hand side.
3. Click the X and the top right of the Catalyst box.
   
   
   
4. Click the Cancel My Subscription button. 
   
   
   
5. You will be guided through the cancellation process step by step.

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