Administrator Change/Reset Password for User

Organization Administrators can change a user's password or begin the password/PIN reset process for a user in the Catalyst Portal.

Jump to Section: [Change Password] [Reset Password]    

Change User Password

1. In the Administration Section, click Users from the Administration Menu.
   
   
   
   
2. Search for the appropriate User.
3. Click Change. The Change Password modal displays.
   
   
   
   
4. Enter your password in Confirm Password.
5. Enter desired New Password and Confirm Password for the selected user.
   

   NOTE: Catalyst passwords must contain:
   8 to 50 characters
   At least 1 uppercase
   At least 1 lowercase
   At least 1 number
   At least 1 special character !@#$%^&* (excludes periods)

6. Select checkbox Force user to change password if desired.
7. Click Save.
   
   
   
   

Catalyst will send an email to the email address listed for the user with new password information.

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Reset User Password

If a user is in the field and does not have the ability to reset their password or PIN, an organization's Administrator can begin the process for the user through the portal.

1. From the Employee Management screen, search for the appropriate user.
2. Click the Reset link.
   
   
   
   
3. Catalyst will send an email to the user with temporary password information.

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