Reset Password or PIN

Users have the ability to reset their online Portal password or app PIN from the Portal at any time.

Jump to Section: [Change Password] [Change PIN]    

Change Password

1. Click on your Name from any screen within the Catalyst Portal.
2. Click Change Password from the dropdown menu. The Change Password modal displays.
   
   
   
   
3. Enter Current Password.
4. Create New Password and Confirm Password.
   

   NOTE: Catalyst passwords must contain:
   8 to 50 characters 
   At least 1 uppercase
   At least 1 lowercase
   At least 1 number
   At least 1 special character !@#$%^&* (excludes periods) 

5. Click Save.
   
   

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Change PIN

1. OR click Change Device PIN from the dropdown menu. The Change Device PIN modal displays.
   
   
   
   
2. Enter Current Password.
3. Create a new Device PIN.
   

   NOTE: Catalyst PINs must contain:
             6 to 10 numbers (PIN length is determined by an Administrator in the Portal).

4. Click Save.
   
   

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