Forgot Password

1. Navigate to https://secure.datafinch.com.      
2. Click Forgot Password? link.
   
   
   
   
3. Enter Username in field and click Reset button.
   

   Note: Your Catalyst Username contains the organization prefix followed by a period (.) followed by a specific username e.g.,   datafinch.lucy

Check the email associated with your Catalyst account for a reset email containing a temporary password.

Back on the Catalyst login page (https://secure.datafinch.com):

1. Enter Username and temporary Password. The New Password modal displays.
2. Enter New Password and Confirm Password.
   

   Note: Catalyst passwords must contain:
             8 to 50 characters
             At least 1 uppercase
             At least 1 lowercase
             At least 1 number
             At least 1 special character !@#$%^&* (excludes periods)

3. Enter New Device PIN and Confirm PIN. If you do not want to reset your PIN, reenter your current PIN in the New Device PIN and Confirm PIN fields.
   

   Note: Catalyst PINs must contain:
             6 to 10 numbers (PIN length is determined by an Administrator in the Portal).

4. Click the Update button.
   
   
   
   
5. Login to Catalyst Portal using new password.