Forgot Password (Reset Password & PIN)

If you forget your password, you can use the Forgot Password feature.

1. Navigate to the Portal at https://secure.datafinch.com.      
2. Click Forgot Password? link.
   
   
   
   
3. Enter Username in the field and click the Reset Password button.
   

   NOTE: Your Catalyst Username contains the organization prefix followed by a period (.) followed by a specific username e.g. cat.lucy

Check the email associated with your Catalyst account for a reset email containing a temporary password.

Back on the Catalyst Portal login page (https://secure.datafinch.com):

1. Enter Username and temporary Password. The New Password popup displays.
2. Enter New Password and Confirm Password.
   
   NOTE: Catalyst passwords must contain:
   

   • 8 to 50 characters
   • At least 1 uppercase
   • At least 1 lowercase
   • At least 1 number
   • At least 1 special character !@#$%^&* (excludes periods)
3. Enter New Device PIN and Confirm PIN. *If you do not want to reset your PIN, reenter your current PIN in the New Device PIN and Confirm PIN fields.
   
   NOTE: Catalyst PINs must contain:
   

   • 6 to 10 numbers (PIN length is determined by an Administrator in the Portal).
4. Click the Update button.
   
   
   
   
5. Login to Catalyst Portal using your new password.

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