Click the tabs below to expand the information on each tab.
(LEGACY) Why can't I see my Students in the App?
There are a quick couple of things you can try if you aren't able to see your Students in the App.
Remove/Re-Add User
- Press the Lock button to go to the PIN screen.
- Tap the Manage Users link.
- Click Remove for your User Profile.
- Click Add User button at the bottom.
- Enter your Username and Password again.
Back on the Manage Students page, your Student should appear.
If they still aren't there:
- Check with your Supervisor to make sure the Student was added to your Profile.
- Double-check that you are not looking for a Student Code (instead of a Student Name).
If you continue to have issues, please reach out to catalystsupport@therapybrands.com for more assistance.
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(LEGACY) Why is my SOAP Note not Syncing to the Portal?
IMPORTANT TIP: It can take up to a day for a SOAP Note to be available for download from the Portal. This is the current process for converting the SOAP Note to a readable pdf.
If your SOAP Note (or Note) is listed in the Portal but not showing as available for Download (after 24 hours), try the 'Empty Edit' steps below.
NOTE: Confirm that the SOAP Note is Published in the App (and not just saved as a Draft). Draft SOAP Notes and Draft Notes will not sync to the Portal. Only after it is published will it sync to the Portal.
Perform an Empty Edit
- Go to the SOAP Notes (or Notes) tab in the App.
- Select the SOAP Note (or Note) and click Edit in the upper-right corner.
NOTE: You can only edit your SOAP Notes & Notes, not SOAP Notes & Notes created by other users.
- Click into any text field.
- Click Save at the bottom of the screen.
If you continue to have issues, please reach out to catalystsupport@therapybrands.com for more assistance.